Shipping policy

. Contacts

For any questions regarding the shipment of your orders, you can contact us at:

Geasas11@gmail.com

2. Processing and Shipping Times

All orders are processed within 1-3 business days.

After processing, orders are shipped via reliable international couriers (DHL, FedEx, UPS, or local express courier).

You will receive a tracking number as soon as the package is shipped.

3. Estimated Delivery Times

Delivery times may vary depending on the destination:

United States: 7–14 working days

Canada: 10–18 working days

Australia: 10-20 working days

⚠️ The times indicated are estimated and may be delayed due to customs, local holidays or unforeseen courier conditions.

4. Shipping charges

All shipping costs are borne by the customer.

Costs are calculated at checkout and vary according to weight, volume and destination.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or local taxes.

All duties and taxes are the responsibility of the customer and are non-refundable.

We advise customers to inquire in advance about the customs regulations of their country.

6. Tracking and Delivery

After shipment, you will receive a tracking link to monitor the status of your order.

OhMyGold Italia is not responsible for any delays due to couriers or customs.

7. Items Lost or Damaged During Shipping

In case of lost or damaged package, contact us immediately at geasas11@gmail.com with the order number and photographs (if damaged).

We will evaluate the replacement or refund on a case-by-case basis.